Shipping Within the U.S.
We offer shipping through the following carriers: United States Postal Service and FedEx Ground for standard delivery and FedEx Express for expedited delivery. USPS orders are shipped First Class with delivery confirmation only (no detailed tracking). If you prefer that your order be shipped with tracking information, select FedEx Ground delivery.
Orders placed before 12PM EST on a non-holiday weekday are usually shipped the same day. Orders placed after 12PM EST are usually shipped the next business day. We do not ship on Saturdays, Sundays, or holidays. If you place an order on Friday after 12 PM EST, Saturday, or Sunday, your package will ship on the following Monday. If Monday is a holiday, your order will ship Tuesday. If an item is backordered or out of stock we will alert you within one business day.
Domestic Shipping Costs (Within the U.S.)
Order Value | USPS (3-5 business days) | FedEx Ground (about 7 business days) | FedEx 2-day* (2nd day by 5pm) | FedEx Overnight* (next day by 5pm) |
|---|---|---|---|---|
| Up to $100 | $5.50 | $10 | $19 | $48 |
| $101-$200 | $8.50 | $13 | $22 | $52 |
| $201-$300 | $11.50 | $16 | $25 | $55 |
| $301 and up | $19.50 | $22 | $32 | $62 |
*Order must be placed before 12PM EST.
CANADA Shipping and Handling
Order Value | First Class Int'l (6-10 business days) tracking IS available | Express Mail Int'l (3-5 business days) tracking available |
|---|---|---|
| Up to $100 | $12.75 | $55 |
| $101-$200 | $20.50 | $60 |
| $201-$300 | $27.50 | $65 |
| $301 and up | $33.50 | $75 |
INTERNATIONAL (EXCEPT CANADA) Shipping and Handling
Order Value | First Class Int'l (6-10 business days) tracking NOT available | Express Mail Int'l (3-5 business days) tracking available |
|---|---|---|
| Up to $100 | $18.50 | $55 |
| $101-$200 | $24.50 | $60 |
| $201-$300 | $31.50 | $65 |
| $301 and up | $39.50 | $75 |
ATTENTION DOMESTIC AND INTERNATIONAL CUSTOMERS: As of Jan.27,2013, the US Postal Service has increased their rates for both domestic and international shipping. Because of this we've had to adjust our rates accordingly. New rates are reflected in the chart above. Click here for more information on the USPS rate increase.
International deliveries usually take 6-10 business days (Priority) or 3-5 business days (Express) to Canada and Western Europe. Shipping may take longer to other parts of the world. Overnight shipping is not available for international orders. International orders are shipped via the United States Postal Service and may be subject to duties and taxes.
Returns and Exchanges
We strive to offer great products at very competitive prices and take pride in the satisfaction of our customers. We encourage you to contact us with any questions or concerns you may have about an item before you place an order. We will happily assist you directly so that you feel confident in your purchase.
Please keep in mind that because we specialize in handmade products that are timely in nature and use, we DO NOT accept returns or exchanges on the following items:
- Items sold by the yard (ie trimmings, rhinestone banding, lace)
- Bridal accessories
- Gloves
- Brooches
- Artificial flowers
- Custom orders
- Any item(s) not in original condition
Otherwise, all returnable items must be approved and authorized by Shine Trim prior to return shipment. Return/exchange requests must be made within 14 days from date order was shipped. Returnable item(s) must be in their original condition, unaltered in any way. Shine Trim, at its sole discretion, reserves the right to evaluate inquiries for exchanges or store credit on a case by case basis. Please email [emailprotected] to request authorization for your return or exchange before sending it back.
Return Procedure
1. Email [emailprotected] with your request. Include your name, phone number, description of item you wish to return, date ordered, and cost of your order.
2. You will be notified by us within 5 business days.
3. If your request is approved, send your return to:
Shine Trim
228 W 39th St, 2nd Floor
New York, NY 10018
ATTN: RETURNS
Upon inspection, if your returned items are deemed in their original condition, we will credit your account within 10 business days from the date your items were received. You will receive email confirmation of your refund.
Note: Shine Trim is not responsible for any items lost or damaged during transit. Therefore, we strongly recommend that you ship your return via a major carrier with tracking information and delivery confirmation. Returns totaling $300 or more will be charged a 15% restocking and processing fee. Shipment and postage fees are non-refundable. Shine Trim does not provide return postage.
Defective, Missing, or Incorrect Items
If you've received an item that is defective or if there is an error in your order please email [emailprotected] within 14 days from date your package was received. We will assist you directly to ensure your satisfaction.
Online vs. In-Store Policy
This policy solely reflects products sold online at www.shinetrim.com and does not apply to items purchased at our stores. Products purchased in-store can not be returned via mail and are subject to individual in-store policy.
